ENGeneral Terms and Conditions
General Terms and Conditions (GTC)
§ 1 Contract Content
We accept orders by post, telephone, fax, or email. Unless NOVODENT expressly confirms an order, the dispatch of the goods shall be deemed acceptance of the order. Once an order has been processed, cancellation is only possible in the form of an exchange (§ 8).
The product classifications and prices listed in the NOVODENT price list were valid at the time of publication. However, we reserve the right to change these without prior notice. In general, the prices and conditions valid at the time of the order shall apply. If delivery takes place later than four months after the order due to circumstances beyond our control, the prices valid at the time of delivery shall apply.
Errors and misprints excepted. The prices stated in the catalog are net prices; the dealer discount is already included. All prices are exclusive of the applicable VAT at the time of delivery.
Note: Orders placed via the webshop are intended exclusively for professional users, especially for products that, in accordance with the MDR (Medical Device Regulation), may only be sold to qualified personnel.
§ 2 Shipping
Shipping is carried out from the NOVODENT headquarters (EXW Bendern, Liechtenstein). Partial deliveries are permitted and may be invoiced separately. For orders under 100.00 € / CHF, a processing fee of 10.00 € / CHF will be charged.
Invoicing is always carried out in the respective national currency:
- Deliveries to Liechtenstein and Switzerland are invoiced exclusively in CHF.
- Deliveries to other EU countries are invoiced in EUR.
All goods are shipped insured. Transport damages must be reported in writing within 24 hours of receipt.
In the event of late payment or non-acceptance of goods for reasons attributable to the customer, NOVODENT reserves the right to withdraw from the contract after a grace period of 10 days and claim damages for non-performance.
§ 3 Extension of Delivery Period
In cases of force majeure, strikes, official orders, or operational disruptions beyond our control lasting more than one week, the delivery period shall be reasonably extended.
The customer has the right to withdraw from the contract after a grace period of at least two weeks by letter or fax. Claims for damages are excluded in these cases.
§ 4 Payment
The invoice is issued on the day of delivery or handover of the goods. Payment must be made within 15 days from the invoice date.
NOVODENT reserves the right to require advance payment from customers in individual cases, particularly to protect the company’s interests.
§ 5 Payment Default
In the event of payment default, default interest will be charged at the discount rate of the Deutsche Bundesbank plus 5%. Until all outstanding amounts are paid, NOVODENT is not obliged to make further deliveries and may demand prepayment.
Reminder fees:
1st reminder: 2.00 € / CHF
2nd reminder: 4.00 € / CHF
3rd reminder: 8.00 € / CHF
§ 6 Offsetting and Credit Notes
Offsetting is only permitted with undisputed or legally established claims. Credits will be automatically offset against open accounts.
§ 7 Damage Report
NOVODENT must be informed before returning any goods:
Tel.: +423 3771500 | Fax: +423 3771509 | Email: frontoffice@novodent.com
Complaints must be submitted in writing within 10 days of receiving the goods. Normal or technically unavoidable deviations do not entitle the customer to make a complaint.
§ 8 Exchange
Materials that are unopened and undamaged can be exchanged within 14 days of receipt. Return shipping costs are borne by the customer.
§ 9 Retention of Title
The goods remain the property of NOVODENT until full payment has been made. Pledging is not permitted.
§ 10 Place of Performance and Jurisdiction
All legal relationships arising in connection with an order are subject exclusively to the laws of Liechtenstein, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The agreed and exclusive place of jurisdiction is Vaduz, Liechtenstein.
§ 11 Validity of Conditions
If individual provisions of these GTC are invalid, the validity of the remaining provisions remains unaffected.
NOVODENT Ets.
Industriestrasse 32
9487 Bendern, Liechtenstein
Tel.: +423 3771500 | Fax: +423 3771508
Email: frontoffice@novodent.com | Website: www.novodent.com
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